We pride ourselves on being able to process most orders within 24 hours of being received.
Please allow 5 to 10 days for delivery. We do take in to consideration special shipping concerns if you let us know ahead of time. Spud, Inc. equipment will ship once it is manufactured. Detailed shipping information will be sent to the customer if an email is provided.
Orders are shipped by FedEx or UPS Ground in most cases. The United States Post Office will be the preferred shipping method for orders from South Carolina, APO addresses, PO Box addresses or overseas orders. If you prefer UPS please call to make an order over the phone and specify that you would like to choose UPS as your shipping method.
Other shipping methods are available such as UPS Next-Day or Two/Three-Day delivery and UPS Global/International delivery. You pay shipping costs for these methods, which are based on the weight and destination. Simply enter your order online and you will be presented with all shipping options that we can do so you can choose between price and speed of delivery. By indicating a special delivery method, you are giving us authorization to charge you for this service. Please be aware that orders placed after 12:00 noon EST (9:00 am PST) will usually go out the following business day.
None of the regular shipping carriers delivers on weekends or holidays. Do not include these days when estimating your expected delivery date. Once your order is shipped you will receive and email (if provided) with the tracking information. If you do not receive this information in a timely manner you may call (803) 788-2852 to check on the status of your package or email [email protected].
There is no guarantee that your order will go out the day you order. If you have specified a One, Two, or Three Day delivery and are placing the order after 1pm EST, it is likely your order will be shipped the following business day.
All returns are welcomed by Spud, Inc. within 10 days of the orders ship date. Please contact us by phone (803) 788-2852 or by email [email protected] prior to returning your product so that we can give you correct instructions. Items for return must be unused, free of chalk and odor. Spud, Inc. equipment (such as sleds, handles, bars etc.) are non-refundable.
The customer will be responsible for the cost of shipping returned/exchanged items back to Spud, Inc. If the product is being shipped back for an exchange, Spud, Inc. will be responsible for the cost of shipping the exchanged product back to the customer.
Custom belts and equipment are also non-refundable.
At times we have customers who experience allergic reactions to particular supplement products. Most often, symptoms appear shortly after beginning the product. If you notice such symptoms and believe they are due to the product you are taking please contact us immediately so that we can help you. Our staff can work with you on products that have been recently opened that may have caused the reaction. We WILL NOT take back or refund money when a product has been taken in its entirety and then our staff was contacted.
With the exception of shipping errors, refunds or credits are not issued for shipping charges.
Send all returns to the following address:
Spud, Inc.
10 Quality Court
Columbia, South Carolina 29229
Items to be exchange should be unused and returned to Spud, Inc. with the desired exchange details and a shipping address within 10 days of the original ship date. Spud, Inc. deadlift and bench belts may be sent back for exchange once at no extra shipping cost. Additional exchanges will be charged a re-shipping fee. There are no exchanges on equipment.
